Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

Where is our stock based?

All our Stock is UK based and backed with manufacturers warranty, we do not rely on third parties to furnish our customers therefore providing us with complete control over the procurement process.

Our Support

We understand all of our products inside out and we will give you fair and impartial advice. We will support you before and after your purchase. Whether your order is for a client or your own home or business, we will help you get up and running

UK Specification

We are one the UK’s leading CCTV suppliers, you can rest assure that all our products are Genuine UK Specification stock. We do not sell or stock any gray market or out of region products. Please be aware that many non professional suppliers (eBay & Amazon sellers mainly) will offer products designed for the chinese market with the firmware updated to an english specification, these products are designed to work in the chinese market only despite the adjustment to the firmware.

Purchasing Genuine UK Stock will ensure

  • Comprehensive support for all products
  • Firmware updates
  • Access the whole Hikvision product range
  • Free support
  • Video tutorials and guides
  • most competitive prices for Genuine cameras and records, in the UK

 

Price Promise

We also offer a price promise, so if you find a product that’s cheaper somewhere else, then we will do all that we can to match that price. Whatever you’re looking for when it comes to commercial or home CCTV cameras, with CCTV Builder you’re bound to find the perfect product to suit your needs.

FAQ

What Shipping Methods Are Available?

Royal Mail and DPD

How Long Will it Take To Get My Package?

2-3 working days – standard delivery, but select express delivery for next working day

How Do I Track My Order?

We will email you with your tracking ID

How Do I Place an Order?

Place the product in your basket and checkout.

How Should I to Contact if I Have Any Queries?

Contact us on support@cctvbuilder.com

Do I Need an Account to Place an Order?

No, you can buy as a guest